Returns Policy - Grumporella Toys
Refund and Return Policy
We take pride in picking and packing with care to ensure that your item arrives safely at your nominated delivery address. We recognise the importance of buying collectables and do the best we possibly can to ensure they travel safely from door to door.
However, sometimes items do become damaged in transit or there is some form of manufacturing defect making the goods unfit for their intended purpose. If this is the case with your item please contact Grumporella Toys immediately via email to orders@grumporellatoys.com
Customers who have purchased from Grumporella Toys should note that all returns/exchange enquiries must be received by us within 30 days of you receiving your goods at your nominated delivery address. Customer Support will generally be in contact with you within 1 – 2 business days after receiving your enquiry (please note, peak / Holiday periods may cause delays to our service times).
Upon receiving notification of damage or a manufacturing defect, we will request photographic evidence of the parcel and/or the product that has the issue. We will review the details provided and contact you at our earliest convenience to discuss your options in relation to the issue.
This policy does not include Trading Cards, CCG or TCG products.
Defective items
Grumporella Toys will only issue refunds and/or exchange products if the defective item is returned to us in exactly the same condition it was received by the customer.
Grumporella Toys will cover the shipping cost of defective item from the customer’s nominated delivery address to our HQ in Sydney, Australia. This can be done several ways ie. Grumporella Toys emailing a returns shipping label to the customer to use at their local Post Office, or by refunding the postage upon the defective item being received back. It must be noted that we reserve the right not to reimburse postage costs unless we expressly approve of the item being returned – therefore, it is very important that if you have got a defective or damaged item, you must contact us within 30 days of receiving that item.
Change of Mind
Grumporella Toys does not offer refunds for change of mind. In the event you would like to return your item for another product, the customer is liable for any and all shipping costs associated. The item must be returned to Grumporella Toys in exactly the same condition it was received by the customer.
You must contact Grumporella Toys to discuss any exchange within 30 days of receiving your item. Grumporella Toys reserves the right to refuse any return of a product due to change of mind.
Refunds
All refunds are at the discretion of Grumporella Toys. Unless your item is deemed defective or is different from what was advertised you will not be entitled to a refund.
In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.
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Credit Card
Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Grumporella Toys is not liable for any variation in amount refunded due to exchange rates.
It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. Grumporella Toys can not refund money onto a different credit card.
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Paypal
How a refund is credited depends on how the original payment was made:
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement.
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Grumporella Toys is not liable for any variation in amount refunded due to exchange rates.
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Bank Transfer
If you have paid by Bank Transfer Grumporella Toys will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide Grumporella Toys with your Account Name, BSB & Account Number.
Transfers from financial institutions are not always instant, and it may take up to 2 – 5 working days from the time the transfer was made to receive your refund.
